A Five-Year Maintenance Plan
Every property receives a full survey on joining and a written plan projecting works and costs over five years: roof and gutters, render and stonework, damp, heating and cooling plant, pool filtration, electrical testing, drainage, garden structure, retaining walls, jetty timbers and boathouse. Owners see what is due and what it will cost long before it becomes urgent, and can phase expenditure across seasons rather than reacting to failures. Nothing on that plan is invoiced without prior approval, and every completed item is photographed and logged against the building's history.
Water Frontage Taken Seriously
Jetties, boathouses, slipways, retaining walls and mooring rights are the parts of a lakeside property that agencies ignore and inspectors do not. We hold and renew the concessions, arrange diver inspections of piles and anchors, replace decking and fenders on a cycle, service the boat lift, winterise the boathouse and keep the shoreline planting stable. Where a mooring permit is transferable or at risk, we say so plainly, because on many lakes the concession is worth a substantial share of the property's value.
Gardens Kept, Not Merely Cut
Shore gardens grow hard and fail fast in drought, so our gardeners work to a plan rather than a mowing schedule: pruning at the right season, irrigation checked and adjusted monthly, terraces and steps repaired, citrus and olives fed and moved under cover in winter, and replanting where a specimen is lost. Cut flowers for arrivals come from the same garden wherever possible. Owners receive photographs each spring showing the garden as it has developed, which for many is the part of the report they read first.
Staff Who Belong to the House
Each property has a named housekeeper and a named manager who work the same house season after season, supported by a pool of cooks, drivers and additional staff for larger bookings. They know where the stopcock is, which shutter sticks, which neighbour to call and how the owner likes the linen folded. Staff are employed properly, trained annually, paid above the local seasonal norm and briefed on discretion. Owners meet the people who look after their house rather than a rotating cast of agency contractors.
Compliance in One Folder
Short-term letting on these lakes involves registration numbers, tourist tax filings, guest registers submitted to the police portal, fire and electrical certificates, pool water testing, lift inspections, insurance declarations and, for historic buildings, heritage constraints on almost every external change. We hold all of it, renew it on time and keep a single folder per property that can be handed to an inspector, an accountant or a buyer at any moment. Nothing lapses because somebody forgot which authority sends which reminder.
Accounts an Owner Can Audit
Monthly statements list every booking, the gross and net of each, every expense with a receipt attached, staff hours, maintenance spend against the plan and the balance held. Our fee is a single published percentage; we take no commission from contractors, no mark-up on materials and no rebate from suppliers. Funds are transferred on a fixed date. The contract can be ended with three months' notice, and the handover file contains supplier terms, staff records, guest history and the full maintenance log without negotiation.
